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Our mission
We contribute to our customers' success by providing innovative solutions through continuous development of our people, products and processes.
Our beliefs and business philosophies are the foundation for satisfying our customers' needs.
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Develop innovative solutions that answer the needs of our customers
The goal of ifm efector product development engineers is to design products that reduce machine downtime, increase productivity, and simplify installation in the manufacturing process.
Supply only the highest quality products and stand behind them
We continue to invest in testing and production technology to ensure a high level of quality in our products. All ifm efector products are backed with the longest established warranty program in the sensor industry. If any product ever needs to be returned for warranty, that product is analyzed and evaluated within 24 hours. Any credits that are due to a customer are resolved within five working days.
Support customers with the knowledge and experience to solve their applications
We hire and train technical sales engineers to provide our customers with plant floor application support. Our team consists of more than 200 factory and exclusive representative sales engineers throughout North America. Product application support is also available throughout the business day via our toll-free customer hotline. Our website, www.ifmefector.com, is available 24 hours a day and contains technical information including data sheets, installation instructions and CAD drawings.
Ship products to meet our customers' delivery requirements
Product is shipped directly from the ifm North America Distribution Center which maintains over $7 million in finished goods inventory. More than 10,000 orders are shipped per month with an accuracy rate of 99.9%. With sales offices located throughout the US, Canada and Mexico, receiving immediate delivery is as easy as calling our customer support hotline to process your order.
Provide clear pricing information on all of our products
ifm efector will always indicate product list prices in our catalogs and on our website. We believe that sharing price information with our customers assists them in selecting the appropriate ifm product for an application and in estimating machine design costs.
Offer global support
We recognize that our products are often incorporated into original equipment that crosses international boundaries. With more than 45 ifm electronic companies worldwide and a network of international engineers, our customers can be assured that our products and technical support are available in most industrialized nations.
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